OUR STORE POLICIES
Service as It Should Be
At Willow Bou, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us.
SHIPPING AND DELIVERY
ROI: Orders will be sent next day where order is placed before 6pm. Please allow 1-3 working days for delivery.
UK: Orders will be sent next day where order is placed before 6pm. Please allow 2-4 working days for delivery.
Shipping options include Standard Parcel (not tracked) and Tracked Parcel. Both options available to choose on check-out.
RETURNS AND REFUNDS
Returns with Proof of Purchase
We hope you are satisfied with your purchase, but in the event you wish to return an item for whatever reason, we are happy to do so. Please return the item to us in a saleable condition, in its original packaging with proof of purchase within 28 days from date of purchase. For items purchased in a sale, please return within 15 days from date of purchase. Item will be exchanged or a refund will be issued to the current sale price of the item.
Please contact us to arrange a return.
Trust Us with Your Information
We are committed to looking after the personal information you share with us. We want you to be confident that your personal data is kept safely and securely, and not shared with any third party.